Frequently asked questions

Ordering with PGWEAR Customs is easy. Read an article from our blog for more info.

In today’s world most things can be done efficiently via the Internet or telephone. However, in the case of clothing production, personal contact can make co-operation much easier. When you come to us you will be able to discuss and get answers to all your questions concerning garment orders and production process.

While a visit, you will have direct access to our showroom. Zaprezentujemy Wam na żywo dziesiątki modeli/krojów odzieży, którą szyjemy. You will have the opportunity to check various types of knitwear and fabrics, decoration methods and add-ons.

The knowledge you will gain during such a meeting may be invaluable while planning your orders.

PGWEAR Customs is not only a showroom and an office! We will show you from A to Z what the clothing production process looks like – from the development of the project on PC, through cutting and sewing, to quality control and packaging.

The last reason to visit us is the fact that Poland and our region has many attractions that simply must be seen!

At PGWEAR Customs, we handle orders with a wide variety of complexity. Many of your projects require us to create new sewing templates or are based on more complex ones.

Many models of jackets and sweatshirts with several pockets, integrated mask and a lot of stitching are a great challenge for our cutters and sewers. The result of our hard work is a top quality, unique product.

PGWEAR Customs graphic studio consists of several graphic designers experienced in creating garments. We do not require you to have ready-made designs. All you need to do is to describe your vision in as much detail as possible and send graphic elements. Our graphic designers will take care of creating visuals. We will also suggest to you which decoration methods will work best for your project.

We use specialized graphics programs to decorate garments. Vector files are the basis for their development.

However, if you do not have the ability to send us vector files no problem. High resolution .jpg or .psd files will suffice. Our graphic designers will adapt them to your production requirements.

The answers to this question vary depending on the type of product and the specific project. In some cases, due to the need to produce custom fabrics or knitwear, minimum orders may be higher, but this is usually the case:

• Mantels, neck covers, caps, scarves – 20 pieces
• T-shirts, sweatshirts, polo shirts, bags, pants – 30 pieces
• Jackets – 50 pieces.

All of PGWEAR Customs’ production processes take place under one roof. In Poland, specifically in its northeastern part, in the city of Bialystok.

As a result, we are able to offer you reasonable production times, and most importantly, we control the quality of the garments and accessories produced on an ongoing basis.

What is additionally implied by the term “Made in Europe”?

Most of the materials and additives we use in our production processes are manufactured in Europe. What countries do they come from?

• polyester waterproof fabrics – Poland, Portugal and Italy,
• cotton knitted fabrics – Poland,
• buttons-Czech Republic,Poland,
• zippers – Lithuania, Poland, Italy,
• threads-Czech Republic, Poland,
• Leather used for patches and shoe manufacturing – Poland,
• Tapes, strings and other sewing accessories – Poland, Czech Republic, Italy, Germany,

We determine the length of the production process individually for each order, as it depends on several factors, ie:

• type of product ordered
• quantity
• complexity of the project
• order placement period.

Production time ranges from about 2 weeks to as much as 6-7 for large and complex orders.

PGWEAR Customs, like the PGWEAR store, ships its packages worldwide. Over the past 15 years, we have fulfilled custom orders from customers all over Europe, the US, Canada Australia, Malaysia, Japan and many other countries.

Our standard is to pack each piece of clothing in a plastic bag. However, the list of possibilities is very long. If you care about the exclusivity of your product, you can opt, for example, for plastic bags with your own logo or elegant boxes.

To accurately determine shipping costs, we need to know your zip code in addition to the order details. Our long-standing cooperation with UPS and GLS allows us to offer the best possible prices on the market. Shipping, for example, 100 T-shirts to most EU countries costs less than EUR 20, which we consider a very attractive price. Parcels are delivered to your door. If you are not present, you can pick them up at UPS Access Point/GLS Parcel Shop locations.