Frequently asked questions

PGWEAR Customs is a service offering custom clothing design and production. We create garments from scratch – from cutting and fabric selection, through construction, to printing, embroidery or other forms of personalisation in line with the customer’s vision.

Each design is made to order and tailored to specific needs, rather than based on ready-made mass production patterns. It is a fully-fledged custom production carried out in accordance with PGWEAR quality standards, rather than dropshipping or cheap print-on-demand.

Because you are purchasing fully-fledged clothing manufactured from start to finish in the European Union, in accordance with applicable quality norms and production standards.

Every stage – from design, through sewing and personalisation, to the final finish – is carried out under our supervision. This is not mass production on cheap blanks or random printing, but customisation created to the highest quality, with real responsibility for the final result and the standard for which the PGWEAR brand is known.

For fan clubs, ultras groups, streetwear brands, sports clubs, gyms, MMA teams, companies, events, as well as individuals who want to make a short series of clothes – even if it’s their first such project ever.

Yes. That’s what PGWEAR Customs is for – we guide you through the entire process and ensure that the end result makes sense in terms of quality and visual appeal.

In today’s world most things can be done efficiently via the Internet or telephone. However, in the case of clothing production, personal contact can make co-operation much easier. When you come to us you will be able to discuss and get answers to all your questions concerning garment orders and production process.

While a visit, you will have direct access to our showroom. Zaprezentujemy Wam na żywo dziesiątki modeli/krojów odzieży, którą szyjemy. You will have the opportunity to check various types of knitwear and fabrics, decoration methods and add-ons.

The knowledge you will gain during such a meeting may be invaluable while planning your orders.

PGWEAR Customs is not only a showroom and an office! We will show you from A to Z what the clothing production process looks like – from the development of the project on PC, through cutting and sewing, to quality control and packaging.

The last reason to visit us is the fact that Poland and our region has many attractions that simply must be seen!

Arrange a meeting

PGWEAR Customs graphic studio consists of several graphic designers experienced in creating garments. We do not require you to have ready-made designs. All you need to do is to describe your vision in as much detail as possible and send graphic elements. Our graphic designers will take care of creating visuals. We will also suggest to you which decoration methods will work best for your project.

Yes. If you have ready-made graphics, we will check them technically. If you only have an idea or a sketch, we can help you refine your design. You will be working with people who know the realities of streetwear and technical clothing, not just any random printing company.

We use specialized graphics programs to decorate garments. Vector files are the basis for their development.

However, if you do not have the ability to send us vector files no problem. High resolution .jpg or .psd files will suffice. Our graphic designers will adapt them to your production requirements.

Yes. Before production begins, you will receive a visualisation of the design and a set of technical specifications for approval. Production will only commence once you have approved not only the appearance, but also all key technical aspects, such as the cut, materials, construction, method of manufacture and finishing details. This gives you full control over the final result, and ensures that the production process is 100% in line with the specifications.

• contact us
• we discuss the idea
• we select the product and technique
• we prepare visualisation and valuation
• you accept the design
• production begins
• you receive the finished product.

The answers to this question vary depending on the type of product and the specific project. In some cases, due to the need to produce custom fabrics or knitwear, minimum orders may be higher, but this is usually the case:

• Mantels, neck covers, caps, scarves – 20 pieces
• T-shirts, sweatshirts, polo shirts, bags, pants – 30 pieces
• Jackets – 50 pieces.

Yes. In a single order, you can freely combine sizes, colours and configurations for individual items. Each item can be tailored to a specific person or purpose, without having to stick to a single pattern. Your order does not have to be “uniform” – what matters is the final result and your needs, not rigid production constraints.

Yes, we can prepare a sample before fulfilling the actual order. However, please note that sample production involves additional costs and extends the delivery time. Alternatively, if your design is based on one of our models or construction solutions, in many cases you can purchase a very similar product in our shop and use it to assess the quality of the materials, workmanship and cut. If you are unsure which model or solution is right for you, please contact us – we will help you choose the best reference point for your design.

Yes. The price specified in the quote covers the entire order in accordance with the agreed terms – from design and production to personalisation and finishing. There are no hidden costs or additional charges along the way. All elements of the order are clearly specified and included in a single, fixed price before production begins.

At PGWEAR Customs, we handle orders with a wide variety of complexity. Many of your projects require us to create new sewing templates or are based on more complex ones.

Many models of jackets and sweatshirts with several pockets, integrated mask and a lot of stitching are a great challenge for our cutters and sewers. The result of our hard work is a top quality, unique product.

At PGWEAR Customs, we do not limit ourselves to one technology or pattern. We carry out the entire clothing production process: from designing the cut and construction, through selecting and sewing materials, to finishing and branding. Depending on your needs, we can use different types of cuts, seams, fabric weights and structures, classic or technical constructions, as well as prints, embroidery and other forms of personalisation. Each element of production is selected individually for the project – and if you have a non-standard idea, we are able to implement it on request. We do not operate according to a closed list of possibilities – we do exactly what the project requires.

We determine the length of the production process individually for each order, as it depends on several factors, ie:

• type of product ordered
• quantity
• complexity of the project
• order placement period.

Production time ranges from about 2 weeks to as much as 6-7 for large and complex orders.

We provide realistic deadlines, not marketing promises. If you have a deadline (event, match, trip), let us know right away – we will check if it can be safely met.

All of PGWEAR Customs’ production processes take place under one roof. In Poland, specifically in its northeastern part, in the city of Bialystok.

As a result, we are able to offer you reasonable production times, and most importantly, we control the quality of the garments and accessories produced on an ongoing basis.

What is additionally implied by the term “Made in Europe”?

Most of the materials and additives we use in our production processes are manufactured in Europe. What countries do they come from?

• polyester waterproof fabrics – Poland, Portugal and Italy,
• cotton knitted fabrics – Poland,
• buttons-Czech Republic,Poland,
• zippers – Lithuania, Poland, Italy,
• threads-Czech Republic, Poland,
• Leather used for patches and shoe manufacturing – Poland,
• Tapes, strings and other sewing accessories – Poland, Czech Republic, Italy, Germany,

PGWEAR Customs, like the PGWEAR store, ships its packages worldwide. Over the past 15 years, we have fulfilled custom orders from customers all over Europe, the US, Canada Australia, Malaysia, Japan and many other countries.

Our standard is to pack each piece of clothing in a plastic bag. However, the list of possibilities is very long. If you care about the exclusivity of your product, you can opt, for example, for plastic bags with your own logo or elegant boxes.

To accurately determine shipping costs, we need to know your zip code in addition to the order details. Our long-standing cooperation with UPS and GLS allows us to offer the best possible prices on the market. Shipping, for example, 100 T-shirts to most EU countries costs less than EUR 20, which we consider a very attractive price. Parcels are delivered to your door. If you are not present, you can pick them up at UPS Access Point/GLS Parcel Shop locations.